An AI that never lets a customer quietly leave
Everything ai retention should be
Predict churn. Win customers back.
- Live in minutes, not months
- No code, no technical team required
- Works on every device your customers use
- Secure, reliable, and always on
How ai retention works in Doloyal
AI retention means software that watches how each customer normally behaves and tells you, early, when someone is drifting away. Doloyal learns each customer's usual visit gap and spending pattern, flags the ones who are late or slowing down, and can send them a personal win-back message on WhatsApp before they settle somewhere else.
- 1
Learn each customer's rhythm
Every bill and appointment updates the customer's history: how often they come, what they spend, what they redeem. A weekly gym member and a monthly salon client are judged against their own pattern, not one fixed rule.
- 2
Score who is at risk
Customers who are past their usual gap, visiting less often, or spending less are marked at risk. You see the list on the dashboard with the reason, so the front desk knows exactly who to call.
- 3
Act automatically
With Autopilot on, Doloyal sends a friendly message with an offer you approved, in the customer's language and channel. You set the limits: which offers, how often, and who never gets contacted.
- 4
See what came back
Reports show which customers returned after a win-back and how much they spent, so you can keep the offers that work and drop the ones that don't.
Where it makes the biggest difference
Salons
Spot clients who usually book every five weeks and are now at week seven.
Gyms
Catch members whose check-ins dropped before their plan runs out.
Cafés
Notice daily regulars who have not been in for two weeks.
Clinics
Remind patients who missed a follow-up or annual check-up.
The AI Retention Engine and Autopilot are part of the Growth plan. Free and Starter include basic analytics and the Doloyal AI Assistant.
One platform, every retention tool
Explore the rest of the platform — every feature works together, out of the box.
Questions, answered
It compares each customer's recent visits and spend with their own usual pattern. Someone who is well past their normal gap, or visiting and spending less than before, is flagged as at risk.
Turn More Customers Into Loyal Regulars
Grow your local business with customer retention, loyalty rewards, online bookings, memberships, and automated follow-ups — all from one simple platform.
Set up in minutes · Cancel anytime