Fair refunds, no fine print
Last updated: October 24, 2026
This is a summary of our refund & cancellation policy policy. For the full legal agreement, please email hello@doloyal.com.
Free plan
Every new business starts on the Free plan at ₹0. You'll never be charged unless you explicitly choose a paid plan.
14-day money-back guarantee
Not a fit? Within 14 days of your first paid payment, we'll refund it in full — no questions, no forms.
Monthly plans
Cancel anytime and keep access until the end of your current billing period. Unused time isn't charged or billed — you simply don't get billed again.
Yearly plans
If you cancel a yearly plan within 30 days of renewal, we'll refund the unused months pro-rata. This doesn't apply to abandoned or delinquent accounts.
WhatsApp & other third-party charges
WhatsApp messages go out from your own WhatsApp Business number, and Meta bills you for them directly. Doloyal does not pay, refund, or reimburse Meta / WhatsApp charges on any plan, including the Free plan and trials. The same goes for other services you connect, like email providers and payment gateways. Raise any question about those charges with the provider.
Chargebacks & disputes
A chargeback before contacting us delays refunds and can suspend service. Please reach out first — most issues are solved instantly.
How to request
Email hello@doloyal.com with your account email. Refunds are processed to the original payment method within 5–7 business days.